AtHomeUS Policies and Frequently Asked Questions

  Email us by clicking here: Mail@AtHomeUS.com

• How do I reserve and pay for an accommodation I want?
  

• What forms of payment area accepted by AtHomeUS?

• When can I check in? When do I check out?

• How do I get access and keys to the unit I booked?

• What are AtHomeUS' cancellation policies?

• Cleaning Fees

• How and when is the damage deposit refunded?

• How do I reserve and pay for an accommodation I want?
  

  When you are ready to reserve one of the AtHomeUS properties, we email you a reservation form for the specific unit that you want. You fill out and email back the form to us and we will charge a non-refundable down-payment to the credit card provided.  This is part of the fee deducted is from the total amount.  Upon receipt, we send you a confirmation email with the owner's information, property address and check-in details. The balance of payment is due upon arrival in full and paid to the host or greeter at that time. Owners accept cash in US Dollars or travelers checks only unless otherwise specified prior to booking. In some cases full payment by credit or debit card can be accommodated.

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• What forms of payment area accepted by AtHomeUS?

  In order to confirm the reservation, the non-refundable down-payment must be paid by credit card. We process the credit card payment through a fully secure processing system.

   

  Upon arrival, all outstanding balances are due in cash or travelers checks and in some cases also by credit card..

   

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• When can I check in? When do I check out?

  Check-in is typically after 3:00 pm. Check-out is 11:00 am. Changes to this schedule may be possible if coordinated with the host beforehand or if agreed to during the reservation process. Changes to check-in/out are often better accommodated closer to the actual arrival/departure dates. In order to maintain the best services for each guest, we need ample time for our properties to be cleaned and prepared.

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• How do I get access and keys to the unit I booked?

  You will be greeted at the unit by the owner or his or her designee.  All remaining balances and fees will be collected at this time.

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• What are AtHomeUS' cancellation policies?

  If notice of cancellation is received 20 days or less prior to guest's scheduled arrival date, in addition to the non-refundable deposit submitted upon confirmation, an additional amount equal to 25% of the full amount will be charged to the credit card (to total 50% of full amount to have been paid).  If notice of cancellation is received 10 days or less prior to guest's scheduled arrival date, the full amount (100%) of the fee due for the entire scheduled stay will be charged to the credit card.
  

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• Cleaning Fees

  If an apartment has a cleaning fee, it is for all stays of up to one week with additional cleaning fee for each subsequent week or part thereof.  This fee is due as part of the final payment due upon arrival and is explained on your reservation form.

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• How and when is the damage deposit refunded?

  If a damage deposit is taken by an owner, it is refunded within one to two weeks after your departure, pending no damages, smoking or excessive mess.  Most owners will mail a check to refund the damage deposit. Some owners and guests will make other arrangements by mutual agreement. At some units a damage deposit can be taken as a pre-approval only on a credit card and not charged to the account except in the case that there are damages.

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